Delete your BorderCount account

Delete your account from inside the app

This is the fastest way, and it is immediate — there is nothing to request and no waiting period. In the BorderCount app, open the Settings tab, scroll to Account, and tap Delete account. You will be asked to confirm. Your account and all of the data listed below are removed permanently.

Or ask us to delete it for you

If you no longer have the app installed, or you would rather we did it, email us instead.

1. From the email address associated with your BorderCount account, send an email to support@bordercount.com with the subject line "Delete my account".
2. Include the email address you use to sign in to BorderCount so we can verify your identity.
3. We will permanently delete your account and all associated data within 30 days of verifying your request, and confirm by email when it's done.

What gets deleted

• Your profile and account login (email/password and any linked Google sign-in)
• Your entire location history (all location events and border-crossing records)
• Your day-count ledger and day-presence data
• Any trips, past-travel estimates, and tracked jurisdictions
• All other personal data associated with your account

Residual copies in encrypted backups are purged within 90 days.

Delete your data without deleting your account

You can erase your data yourself while keeping your account:

• In the mobile app: Settings → "Reset all BorderCount data"
• On the web: Settings → "Delete all my data"

Questions?

Contact support@bordercount.com.